Check that there is no damage to your aerial cable.Check your aerial cable is plugged in securely to your TV or set top box and that the connections are not loose.If you are using a set top box check the cables are connected securely between the box and TV and that there is no damage to the cables. Steps to help you to check your aerial and cables: Please note that programme information can take some time to be received after a retune, so allow 5-10 minutes for the guide to populate. If you are having problems viewing channels we can help you to fix the problem. If there has been a recent update to channels in your area you may have to retune to receive the new or updated channels.įor help with retuning please check out our automatic retune and manual retune guides. More information on how weather can affect your signal can be found in our FAQ section The most recent news on channel updates and weather issues can be found in our Updates and alerts section. To check channel availability and details of planned works in your area you can use our Freeview Channel Checker. Loose or damaged aerial or aerial cables.Planned works taking place in your area.If you're having problems with the TV Guide, it could mean your device isn't receiving the correct signals needed to populate it.
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